Administrative Professionals Are Essential for Small Business Success

Did you know that Administrative Professionals Day is next Wednesday, April 27? 

If you did, way to pay attention. If you didn’t…surprise! 

The cogs and wheels that keep business operations running are many, and the unsung heroes are often administrative professionals hard at work behind the scenes. They are essential for small business success, as we know all too well over here at BasketWorks.  

Would most businesses survive without administrative professionals? Probably not. 

The Impact of Administrative Professionals

Administrative professionals deserve recognition, and it’s nice to see that they’re getting it. The Society for Human Resource Management (SHRM) surveyed a lot of people in the workforce last year and found that:

  • 92% believe that administrative professionals are essential to the success of a team
  • 89% have enjoyed the experience of working alongside an administrative professional 
  • 87% say the work of an administrative professional is challenging

Not only are they often tasked with managing correspondences, clerical work, scheduling, etc., but in today’s evolving business world, administrative professionals also provide customer service, manage social media accounts, make sales, etc.

In other words, they wear lots of hats. 

Fundamentally, administrative professionals provide the framework for collating efforts in a business on a day-to-day basis. That’s a fancy way of saying that they’re utility is critical. Small business owners need the right people in the trenches to resolve customer complaints, book meetings, complete paperwork, and answer calls.

Suffice it to say businesses–big or small–wouldn’t function at their best without the skills of administrative professionals.

How to Show Your Appreciation

Time to put your best appreciative foot forward. We’ve written before about ways to acknowledge your staff for jobs well done, and now we turn our attention to administrative professionals. 

Kudos Time – When an admin delivers, there’s a positive ripple effect. A thank you is a start, but take it a couple of steps further. Explain to them how their work helped and its impact on the company. Present feedback from happy clients, and celebrate your workers publicly by acknowledging their contributions with peers. 

Give Them Some R&R – Give your administrative team a breather. Let them log off early or surprise them with a day off. Sweeten it more by surprising them with a gift card so they can treat themselves to a spa day. 

New Professional Opportunities – Talk to your employees about their professional development and offer them opportunities at upward mobility. This demonstrates that you’re invested in their future and that you value their efforts. It’s all about engagement. 

How About a Gift Basket? I really shouldn’t blog while driving because of 🚨SHAMELESS PLUG ALERT🚨 potholes. Where was I? Ah yes, of all the ways to shower your appreciation for your administrative staff, there’s none more powerful, more meaningful than through surprising them with a best-in-class BasketWorks gift basket! We even have a whole page dedicated to them for you to check out. 

Administrative professionals are the glue that holds companies together. Show them some love on April 27, and keep it going from there.

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